Network Engineer - NTT Ltd

 Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational

• Perform necessary checks, apply monitoring tools and respond to alerts

• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail

• Assist in analyzing, assigning, and escalating support calls

• Investigate third line support calls assigned and identify the root cause of incidents and problems

• Report and escalate issues to 3rd party vendors if necessary

• Provide onsite technical support to clients and provide field engineering services to clients

• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality

• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

• Proactively identify opportunities for work optimization including opportunities for automation of work

Required Experience:

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

• At least 2 years of working experience in the related field is required for this position

• Experience with SD-WAN

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